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Our blog was designed as a  source for inspiration, resources, tips and tools to help you start, build, grow your business

September 13, 2016

An effective, successful training program takes a great deal of time, effort and investment however, the end result is totally worth the time and money put into the program. Depending on whom you ask, from expert strategists, to customer service consultants, there are...

August 20, 2016

An “Onboarding Process” is a process in which newly hired employees acquire the necessary training and knowledge regarding their positions. It also entails an introduction into the company’s culture, team members, management, and any computer-based systems. Often times...

March 30, 2016

 In my humble opinion, I believe that your customer is more than a number, a “target audience” or a range of people based on an age group. Your customer is that “piece of fabric” that’s intricately woven into your Customer Service design model.  A Good Customer Service...

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