9 steps to creating a Customer Service Training Program
An effective, successful training program takes a great deal of time, effort and investment however, the end result is totally worth the...
Why a good On boarding strategy matters to your business
An “Onboarding Process” is a process in which newly hired employees acquire the necessary training and knowledge regarding their...
DO YOU HAVE A CUSTOMER SERVICE MODEL IN PLACE?
In my humble opinion, I believe that your customer is more than a number, a “target audience” or a range of people based on an age group....
